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Frequently asked questions

Does CF4TS provide funding to students regardless of course type?

No. CF4TS supports training providers' students only where the courses lead to industry recognised qualifications.

Is there a cap on the number of students CF4TS will finance?

No, it has always been our policy to provide finance to all students (via the training provider) provided they meet our underwriting criteria.

How is the repayment period determined?

Under normal circumstances the repayment periods are 24, 36 or up to 43 months and we always endeavour to match this to the duration of the course. i.e. if it's a two year course we would allow a repayment period of up to 24 months although students may always elect a shorter repayment period.

Is there any clawback if the student doesn't complete the course?

No, the student undertakes to repay the full amount of the loan even if the study programme is not fully completed. Students may use the cooling-off period prescribed by the Consumer Credit Act in which to reconsider. Once that point is passed, the agreement becomes legally binding.

What do I do if I have a problem?

Customer satisfaction is important to us, each and every customer deserves fair and courteous service from us at all times and this includes those who feel they have a complaint. We endeavour to deal with customer complaints promptly, thoughtfully and with care and attention.

If you feel you have a problem and wish to make a formal complaint, you may contact us for assistance in any one of the following ways:

By Telephone: 0808 168 1134 (Freephone)
By E-mail: info@cf4ts.co.uk
In Writing: Career Finance 4 Trade Skills Limited; PO BOX 1006, Aylesbury, HP20 9JA

  1. We endeavour to acknowledge or respond to any complaint within 10 working days of receipt.
  2. We will investigate your complaint and would normally expect to send a final response within 4 weeks of receipt. If we are unable to provide a final response within this time we will provide an update. Should your complaint involve us obtaining information from 3rd parties our response time might be delayed.
  3. We will aim to send a final response within 8 weeks of receipt of your raising a complaint. If for any reason we are unable to do so, we will write to you explaining why and confirm when we are likely to send a final response.
  4. If you are still dissatisfied with our final response letter and you wish to pursue your complaint further you can contact the Financial Ombudsman Service:

    Financial Ombudsman Service (FOS)
    Exchange Tower
    London
    E14 9SR

    URL: http://www.financial-ombudsman.org.uk/

    Customers should refer the complaint to the Financial Ombudsman within 6 months of the date on the final response.